Critical Reflection on Skills on Wheels

The two modules that I have selected to complete were “Exchange Feedback” and “Present Effectively”. The rationale behind my choices was that I wanted to learn on the best method to appreciate the feedback provided to me and provide feedback that would be beneficial for the recipient. Additionally, learning how to present effectively is one goal that I have had mentioned to achieve at the end of this module.

In both sets of activities provided in the modules, I scored well in the iSimulation video and quizzes. The theories taught were useful as it equipped me with information, the acronyms used to remember them and how to use them effectively. Furthermore, this lesson is placed in line with the Service Excellence Project that I am currently working on as it encourages the use of acronyms to remember terms easily.

Through the “Exchange Feedback” module, I have learned that receiving feedback is a gift as it is beneficial to us, allowing us to be able to improve ourselves. The “SHARE” method used in giving feedback to others reminds me of the “Hamburger” approach that I have been taught and I believe this is one strong takeaway from this module. As for the “Present Effectively” module, appropriate words, emotions, and body languages were my best takeaway as it highlighted the importance and how we can better engage our audience.

The learning experience of Skills on Wheels was enjoyable as it made use of visual aids and images to stimulate my learning and reflections. In addition, using the mobile application version made it convenient for on-the-go learning. It was simple to use with clear directions on the tasks to complete and also remembered where I stopped so I could continue where I left off. Overall, it was a good experience.